In today’s logistics environment, technology is no longer a support function. It is the backbone of operational excellence, customer confidence, and profitable growth.
Kenco’s IT organization consistently demonstrates its critical importance to the business by ensuring uninterrupted operations, protecting revenue, strengthening customer relationships, and delivering measurable financial impact.
From large-scale infrastructure transformation to cybersecurity defense, and from faster incident response to smarter tools and processes, Kenco IT shows that reliability, security, and efficiency directly translate into business value.
Keeping Kenco Operational Through Major Infrastructure Transformation
One of the most significant achievements of 2025 was the successful transition of Kenco’s IT infrastructure without disruption to the business.
- 163 servers migrated, decommissioned, or retired
- 2,539 hours of IT effort logged
- Zero hours of downtime
Through this complex initiative, Kenco maintained seamless operations, delivered uninterrupted service to customers, and reinforced long-term business resilience – all completed more than a month ahead of schedule.
This effort reinforced an important reality. When IT executes well, the best outcome is often what does not happen. There is no downtime, no lost productivity, and no customer impact.
Protecting Customer Relationships Through Strong Change Management
Kenco IT’s disciplined approach to change management played a vital role in maintaining trust with both operations teams and customers throughout the year.
In 2025, IT successfully managed 2,542 changes ranging from routine maintenance to escalated and emergency actions while achieving an overall change success rate of 98.65 percent. Success rates improved quarter over quarter and exceeded 99 percent in Q3 and Q4 after new policies and best practices were implemented.
This level of performance matters because every successful change helps prevent unplanned downtime, maintain service levels for customers, and preserve productivity across operations.
By strengthening governance and continuously improving processes, IT ensured innovation did not come at the expense of stability.
Cybersecurity: Safeguarding Revenue and Reputation
In an era of growing cyber threats, Kenco IT’s cybersecurity efforts were directly tied to business outcomes, including revenue protection.
Throughout 2025, IT analyzed 23.8 million emails, flagged nearly one million security events, remediated thousands of attacks, and prevented account takeovers and lateral movement across cloud platforms.
These efforts helped keep Kenco out of cybersecurity headlines. As phishing attacks continued to rise quarter over quarter, IT’s proactive monitoring and advanced tooling allowed threats to be detected and contained before they could disrupt operations or damage customer trust.
Cybersecurity success is not just about stopping attacks. It is about enabling the business to grow securely and confidently.
Faster Incident Response and Less Lost Time
Downtime is costly in logistics. In 2025, Kenco IT significantly reduced lost labor hours through fast and effective incident response.
Key results included:
- 38,913 total incidents handled
- 79.95 percent of tickets were addressed within 15 minutes
- Priority 1 site-down incidents responded to in 45 minutes or less
By resolving issues quickly and minimizing escalations, IT kept employees productive and operations running smoothly. Fewer escalations alone resulted in 1,198.5 hours of improved uptime, translating to an estimated 5.39 million dollars in protected productivity value.
Infrastructure Reliability That Keeps Products Moving
Behind every shipment, system transaction, and customer interaction is a reliable network. In 2025, Kenco IT delivered exceptional infrastructure performance.
- 99.983 percent global site host uptime
- 99.998 percent WMS edge host uptime
Even when disruptions occurred, many of which were driven by external causes such as power outages, weather, or service providers, IT’s monitoring and proactive response minimized business impact. More than 85 percent of SOS events were outside IT’s direct control, yet IT consistently worked to reduce operational disruption.
Driving Efficiency Through Better Tools and Processes
The adoption of a centralized work management system across IT operations significantly improved visibility, accountability, and execution. The system is now central to change management, incident tracking, software quality assurance, project handoffs, lessons learned, and SOS tracking.
At the same time, IT supported the transition to best-in-class WMS solutions, enabling even smaller customers to access top-tier cloud capabilities. These improvements modernized IT operations and improved execution across the business.
Delivering Measurable Financial Impact
IT’s operational improvements have delivered real bottom-line value. One clear example was the reduction in account lockout incidents, which decreased by 60.2 percent from January to December.
By reducing these incidents, IT saved an estimated 24,600 dollars per month in productivity and delivered approximately 295,200 dollars in annual EBITDA improvement.
Investments in regular laptop refresh cycles further improved employee efficiency, reduced downtime, strengthened security, and supported employee retention. These outcomes underscored IT’s role in both performance and culture.
IT as a Strategic Business Partner
The story of Kenco IT in 2025 is about far more than technology. It is about enablement.
Enablement of uninterrupted operations
Enablement of customer trust
Enablement of revenue growth
Enablement of employee productivity
By combining reliability with innovation and discipline with agility, Kenco IT proved itself to be a strategic business partner rather than a support function.
As Kenco looks ahead, the foundation built in 2025 positions IT to continue delivering value, resilience, and competitive advantage while ensuring the business remains strong, secure, and ready for what comes next.