The Kenco Operating System is comprised of six pillars that drive operational excellence. Implementation of the Operating System is Kenco’s commitment to excellence and exceeding customer expectations. Kenco O/S is comprised of tools, processes, and principles which guide how we operate our sites to the highest standard. Progress and outcomes are meticulously tracked to ensure continuous improvement in areas like productivity, safety, quality, and talent.
- Safety
At Kenco we believe that every accident and injury is preventable with Kenco sites experiencing 51% lower incident rates. From training and standard processes to proactive risk identification, safety-first thinking protects people, inventory, and customer continuity. This dedication results in performance being 42% better than the industry in recordable injuries, which saves Kenco $375,000 per site annually.
- Quality
Quality ensures orders are fulfilled accurately and consistently. The O/S emphasizes standardized workflows, performance tracking, and corrective actions to maintain high service levels. Kenco’s dedication to meeting the highest quality standards ensures that our customers are receiving no less than the best service, every time.
- Talent
Our people-first approach delivers measurable results, with Kenco O/S sites experiencing 48 percent lower employee turnover. Kenco believes people are at the core of our success, because when employees are engaged and supported, customers feel the difference. That is why we invest heavily in building a workforce with deep expertise and strong training foundations. To continuously strengthen our teams and scale alongside them, we leverage technology to monitor and evaluate critical indicators such as engagement levels and coaching activity.
- Labor Management
Effective labor management is essential to driving performance in logistics, and through Kenco O/S we establish clear KPIs and growth standards to ensure our teams are utilized efficiently and supported consistently. By tracking metrics such as cost per unit, efficiency, productivity, utilization, and OSHA recordables, we gain visibility into workforce performance while maintaining a strong focus on safety and engagement. Our proprietary systems help uncover opportunities to optimize labor, improve efficiency, and support long-term employee development.
- Account Planning
Kenco’s dedication to account planning has produced measurable results, including a customer attrition rate that is 70 percent lower than the industry average, reflecting the strength and longevity of our client relationships. Your supply chain is fundamental to your business, and we approach it as true partners invested in long-term, shared success. Through structured account planning, we focus on aligning strategies, identifying opportunities, and growing alongside our customers.
- Continuous Improvement
At Kenco, continuous improvement is part of everyday operations. Our experienced logistics professionals and engineers regularly evaluate processes to uncover opportunities for advancement across safety, cost, and efficiency. By combining technology-driven insights with operational expertise, Kenco O/S consistently delivers approximately five percent in year-over-year operational savings through incremental, sustainable improvements.
These six pillars of Kenco’s Operating System seamlessly work together to create a disciplined, data-driven approach to operational excellence across every site we operate. By aligning people, processes, and technology, Kenco O/S drives measurable improvements in safety, quality, efficiency, and customer satisfaction. This commitment ensures our customers are supported by a supply chain partner built to perform today and continuously improve for tomorrow.