In a recent Forbes Business Council article, “The New COO Playbook: How To Orchestrate Humans, Automation And AI As One Workforce,” Kenco COO David Caines explores how operations leaders can move beyond viewing automation as a cost-saving tool and instead treat AI, technology, and employees as a coordinated workforce working toward shared business goals.
Caines argues that successful automation strategies begin with identifying the processes that will deliver the greatest operational impact, rather than adopting new technology for its own sake. He highlights how modern AI solutions are evolving beyond traditional automation by helping organizations make smarter, data-driven decisions that improve efficiency and execution.
The article also emphasizes the importance of designing environments where people and automation can work together effectively. From warehouse operations to broader business processes, Caines notes that leaders must carefully balance technology deployment with workforce needs, ensuring tools solve real operational challenges while improving productivity.
Perhaps most importantly, the piece underscores that automation initiatives succeed or fail based on change management. According to Caines, transparency, employee engagement, and a culture that embraces innovation are critical to building trust and driving adoption as organizations introduce AI-powered workflows.
For operations executives, supply chain leaders, and business decision-makers evaluating AI investments, this Forbes contribution offers practical guidance on selecting the right automation opportunities, managing human-machine collaboration, and leading organizations through transformational change. Read the full article by David Caines in Forbes for deeper insights into the evolving role of the COO in an AI-driven workforce: https://www.forbes.com/councils/forbesbusinesscouncil/2026/08/19/the-new-coo-playbook-how-to-orchest…