At one time, our culture was obsessed with cyborgs named Arnold and systems named Skynet. AI (artificial intelligence) was still largely theory and amusement (at best) for most people. Fast forward to today, when AI and robotics are normal; no one bats …

As a business leader, you need a primer to codify the original intent and context of your words, so they do not evolve over time to mean something you never intended. For this reason, I wanted a document our leadership could reference that expanded eac …

You are an expert in your field. No matter the product you create or the problems you solve for your customers––you are successful for a reason. When it comes to logistics, expertise is king. Carefully honed, tested knowledge is the key to providing re …

“Our employees are the backbone of our company, and they should always feel appreciated for their commitment to our success.” Jim Kennedy Jr. The words my father spoke during his tenure as owner and CEO of Kenco all those years ago, still ring true tod …

Brick and mortar shopping is going the way of the dinosaur, and more and more people are logging on to get the things they need and want. You can get almost anything delivered to you, from meals you can make at home to clothing clubs that will send you …

There’s a reason a service business is often called an organization––the concept is crucial to keeping the “machines of commerce” running smoothly, no matter what your industry may be. Because the components of the business are multifaceted and often c …

Evolution isn’t a rapid process, but it’s a necessary one to become bigger, stronger, and more capable. In the transportation services industry, evolution almost invariably appears as a client service: we strive to get items from A to B faster with mor …

Each “hiccup” in a workflow is another roadblock standing between a task and a goal. In a warehouse setting, the cause-effect relationship between these issues and their effect on deadlines can be very easy to spot. Fixing it, however, is not quite so …

The word ‘gamification’ has recently become a buzzword over the past five years with the advent of the social media platforms and easy-to-obtain data. In fact, our Innovation Lab team wrote about the very subject before, touting the benefits and values …