If you’re an eCommerce retailer, you might have heard the news: a bad delivery experience can kill your business.

In fact, new research conducted by eCommerce last-mile delivery platform, FarEye, found that 85% of U.S. consumers will not shop with a retailer again after having had a poor delivery experience. This realization has caused retailers to focus their attention on offering a top-tier delivery experience. But as eCommerce businesses grow, scaling delivery operations without compromising the customer experience can be a challenge.

In this eBook, we dive into what makes a great eCommerce delivery experience and what retailers can do to uphold high standards even as they scale.


  • Setting your company up for success with an excellent pre-purchase experience
  • How to setup your fulfillment operations, including DOM, inventory management and technology
  • Providing the final “WOW” when a customer receives their package